FAQs

We use a very thorough 14-step evaluation process to examine your handpiece.

✓  Testing the connector

✓  Testing the cord

✓  O.L test

✓  Ground resistance test

✓  Jumper test

✓  Resistor test

✓  Phase test

✓  Bandwidth test

✓  Resonant Frequency test

✓  Irrigation / Aspiration lines testing

✓  Tuning

✓  Low Power test

✓  Full Power test

✓  Fuses test

After its completion we will provide you with a report of the faults we found in your phaco handpiece.

We will need your written approval of the repair. Then we will go ahead and service your phaco handpiece.

That option is equal to buying a brand new phaco handpiece.

We will replace any part needed (cable, connector, piezoelectric crystals, tip, etc). We will replace all sealing to ensure no leak will take place.

We will deal with any cosmetic imperfections your phaco handpiece might have (bumps or cracks).

In the end you will receive a fully functional phaco handpiece with a warranty against any defects with the exception of user liability.

We provide a 6-month warranty, included in the price. However, we offer extended warranty options for all of our repairs.

Pricing varies on the brand of the phaco handpiece, as well as the defect, so we cannot provide an accurate guarantee until we receive your phaco handpiece. However, you can find our refurbishment pricing on the following link. (όλη η τελευταία πρόταση hyperlink στο pricing).

You can send your phaco handpieces directly at our workshop at the following address:

Voutsinos Spiros (Ophthalmon)

I. Gripari 14

GR-54248

Thessaloniki

Greece

You can use any courier service or post. Please, be aware that you will have to ship the phaco handpieces at your own cost and liability. We strongly suggest opting for insured transportation. We can arrange pickup at your premises. We cooperate with TNT courier services.

We currently accept payment for your repairs only via wire transfer. Your phaco handpiece will be dispatched, once our accounting department confirms payment. Please note that your payment usually appears after 3-5 working days in our bank account.